Shop Info

DELIVERY INFORMATION

In order to ensure prompt and timely delivery to our valued customers, Kocca Online Store cooperates with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped. A list of Countries and the estimated basic costs can be fount under “Countries and costs”.

The shipping costs listed here might change according to the quantity of purchased items and the volumetric weight of your parcel.

The final cost of the shipment will be listed in your Shopping Cart before the payment and will be added to the total amount of your order on the Checkout screen.

The total amount will be charged to you upon your confirmation of payment.

No additional amount should be paid to the courier at the moment of delivery.

Deliveries to the United Kingdom will be subject to customs fees for orders starting from 135 pounds.

ORDER PROCESSING

Orders are processed 24 hours a day, 7 days a week and are prepared by our warehouse between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be prepared the following Monday.

Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

Please note that we cannot guarantee that it will be possible to make any change to orders which have been paid for and entered our system.

TRACK YOUR ORDER

In order to review and verify the information related to your order, please login into your account on this website and click on My Orders. In the section "My Orders", click on your order number to view your order details.

In order to follow the initial progress of your order through our system, you can view its "Status" beside each order number in "My Orders". Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.

DELIVERY TIMES

In general, shipments to Italy are delivered within two/three days.

Shipments to the rest of the European Union take approximately three/four days.

Shipments to the rest of the world take approximately six/seven working days (not accounting for customs delays).

DUTIES AND TAXES

Inside the European Union

There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.

Outside the European Union

Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they are subject to import taxes or customs duties, that will be determined when the package reaches its Country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the courier or to the proper governing authorities. We are not responsible in case of foreign taxes or customs duties, these will be customer's responsibility.

Shipments to the UK for orders over 135 ₤ will be subject to customs duties.

Shipping to the United States of America

As above, products shipped to the USA are subject to custom fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs. We are not responsible in case of foreign taxes or customs duties, these will be customer's responsibility.