No, it is not mandatory to create an account, you can also proceed as a guest. Remember that, however, having an account allows you to save and/or modify your addresses, consult your order history and find out about promotions and news in advance!
In the product page, by clicking on "More information" and then on "Description", you can consult the info and compositions of each product.
In the product page, by clicking on "More information" and then on "Description", you can consult compositions of each product.
You can subscribe to our newsletter from the website's homepage. By adding your birthday, Kocca will send you a special birthday gift!
Click on the size you need, then on the email box you see in the product page, leave your email and, as soon as the product is back in stock, you will receive a notification.
On the login page, click on "reset password" and follow the instructions.
Add the product (s) you wish to purchase to the cart, continue to checkout and enter the coupon in the appropriate "coupon code" box. Finally, by clicking on "Apply", you will see the amount net of the discount used.
No, cash on delivery is not available among payment methods.
On kocca.it, you can pay with one of the followin payment methods:
- Carta di debito/credito (tutti circuiti)
- PayPal
- Amazon Pay, Google Pay, Apple Pay, Shop pay
- Scalapay
In each product sheet you will find a size guide. Click on "Measurements table" and check your measurements in order to choose the right size for you.
In each product sheet you will find a size guide. Click on ""Measurements table"" and check your measurements in order to choose the right size for you.
Order's updates
If you placed an order before 12 pm on Monday to Friday, your order will be shipped the same day. If you made it after 12 pm on Monday to Friday, it will be processed the next business day. All orders placed on weekends are processed on the following Monday.
If you placed an order using your account, you can see the status of the order in your personal area. If you placed an order as a guest, you will receive an email notification for each status update.
If the order has not been processed yet, changes can be made. To find out if it is possible, contact our customer service using the appropriate form indicating - within the same request - your modification as well.
If the order has not been accepted yet, cancellation is possible. To find out if it is possible, contact our customer service using the appropriate form.
Shipping and payments
Shipping is free for orders over € 200.
Add the product to the cart, proceed to checkout, enter your shipping country. The shipping rate will be calculated automatically.
Any order placed on the Kocca online shop is traceable. You will receive by email a shipping confirmation with relative details on the courier and tracking number.
Orders towards Italy are delivered within 1-2 business days of receiving shipping confirmation. Deliveries outside Italy can take up to 7 working days, depending on the country.
Contact our customer service using the appropriate form, providing your full address, indicating a valid telephone number and the surname present on the intercom.
If the order has not been shipped yet, the delivery address can be changed. To find out if it is possible, contact our customer service using the appropriate form indicating - within the same request - also the new address.
Customs costs are only applicable for shipments outside the EU. Any costs are charged to the recipient at the delivery of the order.
After receiving the order, a standard pre-authorization check is carried out. It may happen that the payment is not accepted for a number of reasons including the balance available on the card or the correctness of the data entered. If the problem persists, we recommend that you contact your bank and / or our Customer Service providing as much information as possible (including any error messages) in order to support you.
Returns
You can request a return within 14 days of delivery of your order.
The products available on the Kocca online shop are equipped with an identification tag and guarantee seals that must in no way be removed. Returns, which do not present such conditions, will not be accepted. Returned products of the same order must be sent in a single shipment. It is not possible to ship returns of multiple orders in the same box
Yes, the return costs are at client's expense. For details, contact our customer service using the appropriate form.
No, it is not possible to make a size change. You can return your order, for which you will receive a refund. Then you will be able to purchase the desired size.
No, it is not possible to make a product change. You can return your order, for which you will receive a refund. Then you will be able to purchase the desired product.
Contact our customer service providing all possible details, including photos of the item and the tag.
The refund is processed and issued within 30 days from the return request.
The refund will be made to the card you used for payment, it will be your credit institution to transfer the amount to the correct one. We recommend that you contact your bank to retrieve the necessary information.
Shops
In the "Store Locator" section on Kocca online store, you will find a map with all Kocca store and outlets.
In the "Store Locator" section on Kocca online store, you will find a map with all Kocca store and outlets.
In order to know Kocca retailers in your area, contact us providing city and province you are interested in.
